Privacy Policy
Effective Date: June 22, 2026
OUR PRIVACY COMMITMENTS
At ValueBay ("ValueBay", "we", "us", or "our"), we provide discounted consumer merchandise through online and marketplace sales channels, including open-box, returned, refurbished, overstock, liquidation, and other value-priced products.
We are committed to protecting your privacy and complying with applicable Canadian privacy laws. We recognize the importance of safeguarding the personal information entrusted to us by our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
PRIVACY AND INDIVIDUALS
This Privacy Policy applies to individuals who visit our website, communicate with us, purchase products from us, participate in promotions, or otherwise interact with ValueBay.
OUR PRIVACY COMMITMENTS
- We are accountable for the personal information entrusted to us.
- We will explain why we collect information when we ask for it.
- We will use personal information only for the purposes identified or as required by law.
- We do not sell your personal information.
- We take reasonable administrative, technical, and physical measures to protect personal information.
- We work with trusted third-party service providers where necessary to support our business operations, including website hosting, payment processing, analytics, shipping, marketing, and customer support services.
If you would like to know what personal information we maintain about you, please contact us and we will respond in accordance with applicable laws.
If you subscribe to promotional communications, we may retain your contact information until you unsubscribe or request removal from our marketing lists.
PLEASE CONTACT US
If you have any questions regarding this Privacy Policy or your personal information, please contact:
ValueBay
Email: valuebaycanada@gmail.com
ValueBay is a retail and e-commerce business that offers discounted consumer merchandise through online and marketplace sales channels. This Privacy Policy describes how we collect, use, disclose, store, and protect Personal Information.
PERSONAL INFORMATION
"Personal Information" means information about an identifiable individual, including information that can reasonably be used to identify an individual.
This Privacy Policy does not apply to anonymous or aggregated information that cannot be linked to an identifiable individual or information relating solely to businesses or other legal entities.
ACCOUNTABILITY
ValueBay takes the protection of Personal Information seriously and has implemented policies and procedures designed to safeguard the information under our control.
Employees, contractors, service providers, and other authorized persons who may have access to Personal Information are expected to maintain its confidentiality and use it only for authorized purposes.
WHAT INFORMATION DO WE COLLECT?
We may collect Personal Information:
- When you purchase products from us
- When you create an account on our website
- When you contact us with questions or customer service requests
- When you subscribe to newsletters or promotional communications
- When you participate in surveys, contests, giveaways, or promotions
- When you browse our website
- When you communicate with us through email, social media, or other channels
- When you otherwise voluntarily provide information to us
The Personal Information we collect may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Payment information (processed through third-party payment providers)
- Order history and transaction details
- Customer service communications
- Product inquiries and warranty-related information
- Marketing preferences
- Website usage information
- Any other information voluntarily provided by you
HOW DO WE USE PERSONAL INFORMATION?
We may use Personal Information for the following purposes:
- Processing and fulfilling orders
- Delivering products and arranging shipping
- Providing customer support and responding to inquiries
- Processing returns, refunds, exchanges, and warranty requests
- Communicating with you regarding orders, products, and services
- Verifying transactions and preventing fraud
- Maintaining business records
- Improving our products, services, and website
- Sending promotional communications where permitted by law
- Conducting analytics and business reporting
- Protecting the security of our business and customers
- Complying with legal and regulatory obligations
- Any other purpose disclosed to you and consented to by you
DISCLOSURE OF PERSONAL INFORMATION
We may disclose Personal Information to:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics providers
- Marketing service providers
- Customer service providers
- Professional advisors, including accountants, auditors, insurers, or legal advisors
- Government authorities, regulators, law enforcement agencies, or courts where required by law
We do not sell, rent, or trade Personal Information to third parties.
LIMITING COLLECTION, USE, DISCLOSURE, AND RETENTION
ValueBay collects Personal Information only by lawful means and only to the extent reasonably necessary for the purposes described in this Privacy Policy.
Personal Information will be retained only for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Comply with legal, tax, accounting, and regulatory requirements
- Resolve disputes
- Protect our legal rights and interests
When Personal Information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.
WEBSITE COOKIES AND ANALYTICS
Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve user experience, and enhance website functionality.
Information collected may include:
- IP address
- Browser type and version
- Device information
- Geographic region
- Website pages visited
- Time spent on pages
- Referring websites
- Click activity and interactions
- Website performance data
Most web browsers allow you to control cookie settings. Disabling cookies may affect certain website features.
CONSENT
By purchasing products from ValueBay, creating an account, submitting forms, subscribing to communications, contacting us, or otherwise interacting with our business, you consent to the collection, use, and disclosure of Personal Information as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services.
STORAGE AND SECURITY
ValueBay maintains reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, use, disclosure, alteration, or loss.
Personal Information may be stored or processed by trusted third-party service providers located within or outside Canada. Where information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.
While we take reasonable measures to safeguard information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
PRODUCT LISTINGS AND TRANSACTIONS
ValueBay may offer open-box, returned, refurbished, liquidation, overstock, previously handled, or otherwise discounted merchandise.
Product descriptions, photographs, specifications, pricing, availability, and condition assessments are based on information reasonably available to us at the time of listing and may be updated, corrected, modified, or removed without prior notice.
Information relating to purchases, communications, returns, exchanges, refunds, disputes, and transaction history may be retained for customer service, quality assurance, fraud prevention, business operations, and legal compliance purposes.
Product warranties, return policies, condition disclosures, and other terms relating to products are governed by separate policies, listings, and terms of sale where applicable.
FRAUD PREVENTION
To protect our customers and business operations, ValueBay may use information collected through transactions, communications, and website activity to detect, investigate, prevent, and respond to fraudulent, unauthorized, suspicious, or illegal activities.
ACCURACY AND ACCESS
We make reasonable efforts to ensure that Personal Information is accurate, complete, and current.
You may request access to your Personal Information or request corrections to inaccurate information. We may require verification of identity before responding to such requests.
THIRD-PARTY LINKS
Our website, social media pages, or marketplace listings may contain links to third-party websites or services. ValueBay is not responsible for the privacy practices, content, or policies of third-party websites.
CHANGES TO THIS PRIVACY POLICY
ValueBay may modify this Privacy Policy from time to time. Updated versions will be posted on our website and become effective upon posting.
Your continued use of our website, marketplace listings, or services following any changes constitutes acceptance of the revised Privacy Policy.
CONTACT US
ValueBay
Toronto, Ontario, Canada
Email: valuebaycanada@gmail.com
If you have questions, concerns, or requests relating to this Privacy Policy or your Personal Information, please contact us using the information above.