Question 1

What is Open Box?

Accepted Answer

Open box items are typically goods returned by customers, floor models, or products with damaged packaging. They are thoroughly inspected and tested to ensure they work like new, but are sold at a steep discount.

Question 2

Do items come with a warranty?

Accepted Answer

ValueBay does not include a standard warranty unless a listing says otherwise. We inspect items before listing. If you have a problem after purchase, contact us with your order number; return and refund requests are reviewed case by case under our Terms. Your rights under applicable law still apply.

Question 3

Where can I pick up my purchase?

Accepted Answer

Pickup is at 93 Mare Crescent, Etobicoke, M9W 7E5 , Ontario, Canada. Choose your pickup time when you reserve; your confirmation email will repeat the address and time.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Cash, Interac e-Transfer, and all major credit cards at the time of pickup.

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Frequently Asked Questions

What is Open Box?

Do items come with a warranty?

Where can I pick up my purchase?

What payment methods do you accept?